Job Description

Service Technician

The Service Technician will run electrical and mechanical diagnostics and deliver required repairs. They are responsible for performing comprehensive quality inspections and preventative maintenance services on overhead cranes and hoists. They will spend the majority of their time on clients' sites providing service and, as such, are expected to serve as frontline representatives of the company.

Key Responsibilities:

• Troubleshoot and repair overhead cranes, crane controls, hoists, and drives.
• Inspect overhead industrial cranes and hoists.
• Perform scheduled preventive maintenance activities on equipment.
• Proper use of a man lift during service. Must be comfortable working at heights.
• Evaluate and communicate with customers recommendations requiring repairs.
• Communicate with management and sales about any additional needs the customer may have.
• Maintains time tracking per job and reports any product concerns or inconsistencies.
• Performs other related duties as assigned.

Core Skills:

• Ability to read and understand work instructions, manuals, and schematics.
• Ability to read and execute fabrication drawings.
• Ability to manage time to a schedule and be accountable for reporting per job.
• Ability to properly maintain and perform basic troubleshooting on equipment.
• Proficient in Microsoft Office or related software as necessary to complete logs or records.

Education and Experience:

• High school diploma or equivalent preferred.
• Minimum 2 -4 years of work experience as a service technician.
• Mechanical and electrical skills ideally learned from a trade school.
• Overhead crane experience not required, but familiarity and exposure to working on cranes and hoists are a plus.
• Welding aptitude would be a benefit.
• Ability to work overtime.
• Demonstrated positive attendance record.

Physical Demands:

• Prolonged periods of standing and performing repetitive tasks.
• Must be able to lift and move up to 50 pounds at a time.
• Ability to frequently walk, climb, kneel, bend, reach overhead, push, pull, and use a ladder or stool.
• Frequently exposed to heat, cold, noise, and heights.
• Ability to work in outside conditions during all seasons.
• Must have manual dexterity to assemble products or machines as directed.
• Must wear proper personal protective equipment (PPE).

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